Posted: 4/28/2016

Zendesk FAQ

This blog discusses our move to Zendesk and answers any questions you might have.

Why is Lead Commerce moving to Zendesk?
We believe that our current support process requires multiple steps in order for customers to work with support. We would like to make working with our support team easier and with less steps involved.

How do I work with Lead Commerce support now that your are changing to Zendesk?
You no longer need to log into the Support Portal on Lead Commerce.com. To open tickets, simply send an email to support@leadcommerce.com.

What happens to my existing support tickets that are still pending?
Your existing tickets will be migrated over to the new Zendesk system and you will receive an email confirmation for tickets that have been migrated to your Zendesk profile account.

Is there anything I need to do in this process?
No. The only requirement is that you start using the new email address "support@leadcommerce.com" to open any new tickets beginning on May 15, 2016.

Do I need to close my existing support account?
No. We will be deactivating that account for you automatically starting on May 15th, 2016.

Who do I contact if I have questions about this new system?
Email our support team at support@leadcommerce.com.

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