The FAQs feature of Lead Commerce allow you to create canned responses to common support issues.

FAQs can be added to a new support ticket or an existing support ticket by using the Search FAQ button on the Comments section of Support Tickets.


FAQ NameThis is the name of the FAQ. This name is searchable when adding FAQs to a Support Ticket. The name of an FAQ should be something short that lets the user know exactly what the FAQ topic is about.
StatusThis is the current status of the FAQ. The status can be active, inactive and archived.

FAQ Content:

FAQ ContentThis is the body of content that the user will receive in the email of the Support Ticket.

File Upload Section:

File UploadThis section displays all files that have been associated to this category.
Upload Files ButtonThis button is used to upload one or multiple files to the category from your computer.
Row level ColorboxIf you click on each file that has been uploaded it will open a dialogue window to allow you to make changes to the file name, to display the file in the customer portal and view the full path URL.
File NameThe name of the file
File URLThe full path URL of the file.

History Section:

UserThis column indicates which user made the change to this Category.
ActionThis column indicates what was done.
Modified OnThis column indicates when the change occurred.

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