The FAQs feature of Lead Commerce allow you to create canned responses to common support issues.
FAQs can be added to a new support ticket or an existing support ticket by using the Search FAQ button on the Comments section of Support Tickets.
|FAQ Name||This is the name of the FAQ. This name is searchable when adding FAQs to a Support Ticket. The name of an FAQ should be something short that lets the user know exactly what the FAQ topic is about.|
|Status||This is the current status of the FAQ. The status can be active, inactive and archived.|
|FAQ Content||This is the body of content that the user will receive in the email of the Support Ticket.|
File Upload Section:
|File Upload||This section displays all files that have been associated to this category.|
|Upload Files Button||This button is used to upload one or multiple files to the category from your computer.|
|Row level Colorbox||If you click on each file that has been uploaded it will open a dialogue window to allow you to make changes to the file name, to display the file in the customer portal and view the full path URL.|
|File Name||The name of the file|
|File URL||The full path URL of the file.|
|User||This column indicates which user made the change to this Category.|
|Action||This column indicates what was done.|
|Modified On||This column indicates when the change occurred.|