Create and Reuse Support Responses to Common Issues

Create a library of Frequently Asked Questions (FAQs)

The FAQs feature of Lead Commerce allows your support staff to create a library of frequently asked questions, which can be reused across the Support Ticketing feature. FAQs can be used when responding to support tickets in the back office; multiple FAQs can be included in a single comment as well.

FAQs can also be used in conjunction with the Lead Commerce Content Management System (CMS), which allows you to create dynamic content pages linked to specific FAQs in the support area.

Create & Update FAQs

Create a library of frequently asked questions (FAQs) that you can pull from when responding to Support Tickets in Lead Commerce.

FAQs as Comments

Quickly search by keyword for existing FAQs in the comments screen of Support Tickets and use FAQs as precanned responses to support issues.

Custom Fields

Add additional filters and custom data fields (Attributes) to the standard FAQ interface.

Web Content

Use the CMS functionality of Lead Commerce and link to specific pages on your website within the FAQs themselves.

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